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All SohoDeluxe products have a forteen day money-back guarantee. Customized orders are not returnable.
To make a return, follow these
steps:
- Contact us for a Return Material Authorization Number (RMA). Please clearly mark the RMA number on the return package, otherwise return package without the RMA number clearly written on it will be refused.
- Send us the
product within 7 days of receiving your purchase to:
SohoDeluxe.com
2224 College Point Blvd
College Point, NY 11356
- In order to keep our prices competitive, and offer free shipping, all returns are
subject to a 25% restocking fee.
- Shipping fees
are non-refundable on returns.
- Returned orders that received
Free Shipping will have the originally waived shipping charges deducted from the return credit.
- Exchanges will
incur additional shipping and handling charges.
- Return processing
may take up to a maximum of 2-4 weeks.
- Items that are not returned
in their original packaging will not be refunded.
For additional questions
regarding returns, order status or general inquiries, please send an email to courtesy@SohoDeluxe.com.
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